Wave 4.5 Released
Major New Features/Enhancements
- ViewPoint Mobile 2.0 with New Embedded SIP Softphone
- New Custom Personal Statuses Feature
- New Contact Center Queue Callback Option
- New Custom CID for Improved Emergency Call Handling
- Enhanced Edge 5000i IP Phone Functionality for Gigabit & 4-Button Phone
- Support for New Polycom Soundstation & Spectralink 8400 Wireless IP Phones
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Vertical Communications Announces Release of Wave IP 4.0
Application-rich Software Adds More “Built-In” Features and Applications that Improve Business Processes
Vertical Communications®, a leading provider of business communications software and solutions, today announced the availability of the Vertical Wave IP version 4.0 software. A continuation of its highly successful Wave IP unified communications platform, Wave IP 4.0 incorporates a broad range of new capabilities, including enhanced collaboration and new native interactive voice response (IVR) applications for appointment reminders and customer surveys. Vertical Wave IP 4.0 is available through Vertical’s network of resellers and channel partners.
Among the new features and applications in Wave IP 4.0 are:
“Vertical’s Wave IP unified communications platform is highly regarded for its broad range of valuable features, tools and applications that are accessible to every end user in an organization—from the CEO, to remote salespeople, to in-house administrative staff,” said Peter Bailey, Vertical’s chief executive officer. “Wave IP version 4.0 continues our company’s vision and leadership in providing innovative technology that will have a very tangible and lasting effect on the way our customers conduct business.”
According to Bailey, Wave IP’s unique architecture, which incorporates all unified communications technologies, as well as mobility, call recording, conferencing and a variety of other features into a single integrated system, offers customers an appealing, easy-to-deploy solution to leverage the latest advances in communications technology. In addition, Vertical’s singular licensing model, which enables customers to access all of these features without having to pay additional software licenses or acquire expensive servers, encourages businesses to fully leverage the benefits of these powerful business tools to address specific operational goals, such as increasing revenue, streamlining operations, enhancing customer service and reducing costs.
“We continually see our competitors undermine the value of their solutions by charging exorbitant licensing fees, increasing management burden with non-integrated solutions with separate management interfaces and infrastructure, or offering these capabilities to only a sub-set of users,” continued Bailey. “Our overarching objective is to drive adoption throughout the organization so that every customer and user has an opportunity to improve workflow and productivity. Wave IP 4.0 advances Vertical’s mission to do just that. It enables every customer to leverage the full power of UC technologies and capitalize on the associated benefits.”
Maintaining TeleVantage - A few thoughts and tips
Are you on the most current Televantage you own? Updates are free. Each provides problem fixes and features.
How old is your Televantage server? We see 6 or 7 year old servers running Televantage. What’s your plan if the server fails? What would your business cost be if you lost your phones for 1 to 2 days?
Is your server REALLY old?