TeleVantage Online

engineeringsupport

TeleVantage Resources

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Take your system into 2020 with the features you’ve been missing!

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Screen Pop customer information from CRM applications and databases presenting caller info to your agents faster
Automate outbound dialing from lists
Queue Chat from your websites to agents for quick response to customer needs
Offer chat proactively to customers browsing your websites
Contact customers via SMS messaging improving your ability to reach them
Queue email requests to agents for quicker follow-up
Real-Time metrics on call center performance

Call us today for more information and to schedule a demonstration.

Emergency Outage Support!

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Phones down? System failure?

We can get your calls to you today!

Regardless of number of inbound lines we can have calls flowing to you temporarily typically within 2 to 3 hours.

If you have an outage while your system is being repaired or replaced Call US!

Call us to get started! 1-800-967-1412

Is This the Year You Move to the Cloud?

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Now Offering Cloud Migration Assistance

Why move now?

Make this the year you:

Don’t spend money on replacing or upgrading servers, backup equipment, mail security devices
Reduce or eliminate capital outlay on disaster recovery or redundant systems
End capital outlay for new phone equipment
Enable your staff to work from anywhere at any time
Improve security with files stored and backed up in the cloud – (stop worrying about ransomware)
Move to the newest technologies instead of operating on old software and out of date hardware improving your competitiveness
Grow when you need to grow without capital expense – scaling up or down as market needs change
Improve your ability to collaborate with documents changing in real time for users working together

Call us to get started! 1-800-967-1412

"Wannacry" Outbreak

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Upgrade your Televantage and protect yourself from the “Wannacry” outbreak!

Please contact us at (800) 967-1412 if you need assistance with this or any other TeleVantage issues.

Viewpoint Fails After Windows Update

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Microsoft recently released Windows 7 and Windows 10 updates that cause Televantage ViewPoint to not launch and function.

To resolve this issue you will need to uninstall the affecting Windows updates and then set the update in question to a ‘hide’ state.

The most common Windows update found to be the cause is:

Windows 7 - April, 2017 Security Monthly Quality Rollup for Windows 7 (KB4015549)
Windows 10 - Cumulative Update for Windows 10 version 1607 for x64-based Systems (KB4015217)