TeleVantage Point & Click Administration
The intuitive Windows-based TeleVantage Administrator gives you onscreen access to all system administration functions from any PC on the network or by remote network log on. Point and click to add new trunks and extensions, customize auto attendants, and determine call flow. Grant or revoke dialing permissions and user settings such as mailbox size and password length by individual or class-of-service group.
Distribute administrative permissions as much or as little as you like, so that you maintain control while allowing users to customize their own workspace. Unlike phone systems that must be shut down to make modifications, TeleVantage allows you to make moves, adds and changes on the fly while the system is up and running. You never have to spend nights at the office or interrupt users' vital communications services for basic maintenance.
Monitor the System Anywhere, Any Time
TeleVantage provides you with the information you need to track usage and optimize system performance from anywhere on the network. Use the Device Monitor to check on the status of all your trunks and stations. At a glance, check the amount of system resources used for voice messages and greetings. Review real-time contact center statistics for agents and queues, either visually or remotely by phone.
Batch User Creation and Modification
Creating new users with all the right settings on some systems can be tedius work, and modifying groups of users at once can equally or even more tricky. For example, you can change the voice mail box size for everyone in the Sales Department to 30 minutes instead of 20. With TeleVantage, bulk user creation and modification is easy, saving customers time and money.
Cradle to Grave Call History/Tracing
Sometimes it becomes important to see exactly how a call made its way through the system, such what trunk line the call used, what announcements were played to the caller, what digits were dialed, what music on hold they heard, what TeleVantage routing rules were used to deliver the call to its destination, etc. TeleVantage provides a Call History window showing all this detail for administrators at the system level, as well as for individuals using ViewPoint™ on their PC to manage and view their own calls. This can help administrators quickly and easily identify trouble on a specific line from the phone company or understand why a caller heard a certain menu or reached a certain contact center agent, as well as help them to efficiently make changes as desired. Users can see which personal routing rules were used to deliver calls to them and best fine-tune and leverage the power of TeleVantage to even further enhancemen ttheir communications productivity.