Vertical TeleVantage

Worldwide Leader in TeleVantage Support

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TeleVantage Resources


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Viewpoint Fails After Windows Update

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Microsoft recently released Windows 7 and Windows 10 updates that cause Televantage ViewPoint to not launch and function.
 
To resolve this issue you will need to uninstall the affecting Windows updates and then set the update in question to a ‘hide’ state.
 
The most common Windows update found to be the cause is:

Windows 7 - April, 2017 Security Monthly Quality Rollup for Windows 7 (KB4015549)
Windows 10 -  Cumulative Update for Windows 10 version 1607 for x64-based Systems (KB4015217)


Please contact us at (800) 967-1412 if you need assistance with this or any other TeleVantage issues.

Server Security has Changed

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timeisrunningoutBecause of web attacks from high risk vulnerabilities like Bash and Heartbleed compromising servers; security has been improved!

Older servers running 2003 SP2 can no longer read newly issued Web security certificates!

To secure these servers a very specific update must be installed.  Don't apply updates in general or your Televantage system will fail!

Contact us to arrange for installation of this security update which is required to connect to the secure devices that support your Televantage system!

SHA2 256 or higher encryption hotfix

Don't get caught off-guard without the ability to connect to a remote support server!

Schedule a Telephony Engineer Today to Apply This Important Hotfix.

Keep your systems protected and working for you!
 

TeleVantage Support Plans

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Now offering support plans for Televantage dealers and owners

Recent changes at Vertical have allowed us to improve our Televantage support!  Whether you have day to day support needs or issues you've been unable to solve we now have new tools, hours and capabilities!    

Give us a call today for information and assistance.

What's Here?

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Call us at 1-800-967-1412 for:

  • Administrative Training
  • System evaluation and monitoring
  • Backup and redundancy planning and implementation
  • Conversion evaluation and planning for Televantage to Wave Migrations

Who Needs TeleVantage Redundancy?

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Be up and running in minutes even with a complete server outage!

  • Our phones are mission critical, we have over 100 users
  • We’re a 300 agent call center
  • We’re multi-site and multi-national
  • We’re under 100 users but our phones can’t be down
  • We’re about to enter our busy season
We’ve installed and configured Televantage redundancy for dozens of sites. 

Call Today for Pricing

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