Viewpoint Fails After Windows Update


Microsoft recently released Windows 7 and Windows 10 updates that cause Televantage ViewPoint to not launch and function.
 
To resolve this issue you will need to uninstall the affecting Windows updates and then set the update in question to a ‘hide’ state.
 
The most common Windows update found to be the cause is:

Windows 7 - April, 2017 Security Monthly Quality Rollup for Windows 7 (KB4015549)
Windows 10 -  Cumulative Update for Windows 10 version 1607 for x64-based Systems (KB4015217)


Please contact us at (800) 967-1412 if you need assistance with this or any other TeleVantage issues.